When will my order ship?
Please check out our latest update #4 on Kickstarter for the most up-to-date timeline for delivery
Last updated: December 06, 2022 11:52
How will i receive my tracking number?
Once production is complete and the blankets and slippers are in our warehouse, we’ll begin shipping out orders. Backers who completed their surveys first, will be the first to receive their rewards so make sure you fill out your Backerkit survey as soon as possible.
Once an order ships out, we’ll send the tracking information to the email you used on Kickstarter and Backerkit (You can edit this email on the survey or reach out to us for help updating it).
Last updated: December 06, 2022 11:58
Why cant i select a bathrobe in the size/color i want?
We are limited in quantities for some sizes and colors of the bathrobe. If you receive an error message similar to this one: “This option is not available” try selecting a different color for the size you’re looking for.
Last updated: December 12, 2022 15:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.